The Cannes-Mandelieu Airport is part of Aéroports de la Côte d'Azur.
Aéroports de la Côte d'Azur (ACA) seeks to develop a trusting relationship with its customers and partners. The personal data you share with ACA is kept secure in order to offer you the best possible service and will never be passed on to other companies.
The purpose of this personal data protection policy is to inform you about how ACA processes your data.
1. Name and address of the Data Controller
The data controller, as defined by the personal data protection regulations, is Aéroports de la Côte d’Azur, a limited liability company with share capital of €148,000, with headquarters located at Aéroport Nice Côte d’Azur –19 Rue Costes & Bellonte - CS 63331 - 06206 NICE Cedex 3, FRANCE, number B 493 479 489 in the NICE Trade and Companies Register - firstname.lastname@example.org.
2. Name and address of the Data Protection Officer (DPO)
The email of ACA Data Protection Officer is:
3. Methods of processing personal data
ACA uses your data solely with your prior consent, for the purpose of enacting a contract or for a legitimate interest.
3.1 Communication via the contact form, by email or by telephone
A contact form is available on the ACA website in which you enter your details as follows: title, last name, first name and e-mail address as well as the subject of your request. Any other details or data are optional.
Contact by telephone or email is also possible. In this case, the user's personal data transmitted during the conversation or in the body of the email is recorded.
In both cases, your data is processed with your consent so that we can answer all your questions.
To process customer requests, we use software from the EPTICA Company, 63 bis rue de Sèvres - 92100 Boulogne Billancourt. EPTICA manages customer emails and controls their processing. EPTICA processes the names, content and technical information of the communication for ACA. This is carried out as part of an on-demand data processing system with an appropriate level of data protection. Further information on data processing by EPTICA can be found in its privacy statement at https://www.eptica.com/fr/mentions-legales-vie-privee.
3.1.2. Customer Relations Area
Requests for information and complaints by email are processed using the EPTICA software.
Customer contact information is used during exchanges to provide the requested response. This data is automatically held for five years in the software's archive storage.
Complaints are processed by post or email. The data is stored in an Excel document that we archive for ten years.
Requests can also be made by telephone via the ISICOM tool; telephone numbers are not saved.
Your data will be deleted as soon as it is no longer necessary for the purposes of their collection. This occurs when circumstances allow us to conclude with certainty that the subject of our exchange has been definitively clarified.
3.2 Pilot Briefing Certification
The Pilot Briefing Certification requires you to fill out a form, the information you provide being stored in the database. This procedure allows you to complete the "pilot" certification necessary to comply with the landing flight paths applicable at Cannes-Mandelieu Airport, which aim to reduce noise pollution.
The data collected enables a follow-up of the certification granted for a period of one year. The data is stored for two years (24 months) and automatically deleted after this period.
This section is available in English only.
3.3 FBO service request via "MyHandling"
Service requests can be sent either by email or by signing in to “My Handling” on the Cannes-Mandelieu Airport website.
All service requests, even those made by email, are eventually listed in the "My Handling" software which is operated by OPS HORIZON, 10 Chemin du Gas, 73420 Voglans, 515.150.373 CHAMBERY Trade and Companies Register.
OPS HORIZON is responsible for data communicated to it. Information on personal data protection can be found at the following link:
4. Data security
ACA implements technical and organisational measures to protect your data, including encryption, anonymisation, and physical security procedures.
Staff and all third parties working for Aéroports de la Côte d’Azur are required to adhere to strict working practices regarding security and data protection. These include contractual obligations under which they commit to ensuring the confidentiality of personal data and to applying rigorous data transfer measures.
Your personal data is used internally for the proper execution of our commitments and to reinforce and personalise communication with our services.
ACA does not disclose your personal information to any third party (except to the service providers specifically referred to in this policy). Data is only disclosed to its service providers for the purposes specified above (hosting, technical data processing, diagnosis and improvement of services).
6. Your rights relating to personal data processing
In accordance with the personal data protection regulations, you have a right to access, rectify, and delete your data, as well as the right to object to or request the limitation of its processing. You also have the right to the portability of your data. To exercise these rights, simply send us a request by email or post to the address in Section 1, stating your last name, first name and address.
Furthermore, you have the right to lodge a complaint with the French supervisory authority (Commission Nationale de l'Informatique et des Libertés - CNIL) if you deem that the processing of your data constitutes a violation of the data protection regulations, in accordance with Article 77 of the European Data Protection Regulations.
A specific module allows you to manage your cookies. This can be accessed during your first visit to the website, via a banner at the bottom of the page.
Once the use of the cookies has been accepted, you can return to the cookie settings at any time, by clicking on the link which can be found on all pages, and at the bottom of the website (to the left), under the title “Cookie Management”.
This cookie management interface allows you to select the cookies that you want to activate, or not, during your time on the website.
These cookies are grouped into four categories (one compulsory category and three optional categories):
- Necessary (compulsory)
These cookies are required for the management of our website (for example, for security purposes), saving your confidentiality preferences, keeping your sessions open, and gathering your feedback on our products and services. The website cannot function correctly without these cookies.
Cookies concerned: reCAPTCHA, iframe
- Audience analysis
Statistical cookies enabling Website use and performance to be measured, which subsequently enables us to improve its functioning.
Cookies concerned: Google Tag Manager and the “Acoustic campaign” cookies, which relay information on your browsing to our automated marketing platform.
- Videos & multimedia content
These cookies are installed via video-sharing services, and allow you to directly view multimedia content on our website.
Cookies concerned: Youtube
- Google Maps / Indoor Street Maps mapping service
These cookies are installed via the Google Maps online mapping service, which allows you to view an interactive map, presenting destinations and airport maps, or even virtual visits using Indoor Street Maps for our infrastructure.
Cookies concerned: Google Maps, Indoor Street Maps
7.1. OPERATIONAL COOKIES
• hideprehome: enables choices made by the user to be stored in the prehome of the mobile version: mobile version or desktop version
• expandmenu: enables the menu status (expanded or closed) to be stored for the mobile version
• cnilCookies: enables the user’s cookie acceptance for nice.aeroport.fr to be stored
• is_logged_in: enables the user’s login status to be stored
• resolution: enables the user’s screen resolution to be stored
These cookies are used for the proper functioning of the site, user accounts, and the control system. More specifically, these cookies enable us to:
. Store the user's choice between displaying the site in mobile, tablet,
or computer version.
. Store the menu status (expanded or closed) for the mobile version.
. Store the user’s cookie acceptance for nice.aeroport.fr.
. Store the user's screen resolution.
. Analyse the browsing on our site to improve it.
Two types of cookies are used: session cookies and persistent cookies. Session cookies are automatically deleted when you close your browser. However, persistent cookies can be used again the next time you log in to the ACA website.
By disabling cookies, certain portions of our website will not be able to function properly.
7.2. BROWSING ANALYSIS AND STATISTICAL COOKIES
We also allow Google Analytics and Google Optimize to install such technologies on our site. These are analytical services of Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA, for custom data processing with an appropriate level of data protection (EU-USA Privacy Shield (C (2016) 4176 final)).
Google Analytics and Google Optimize help us, in particular, to analyse your browsing habits on our website. For example, by recording the way you signed in to it, as well as offering you a better experience, and marketing and advertising our items on our website and on third-party websites. To prevent Google Analytics and Google Optimize from using your information for analytical purposes, you can install the browser add-on for disabling them by clicking here.
7.3 Deleting cookies
You can delete these cookies at any time by configuring your browser.
You can configure your web browser to save cookies in your device or, on the contrary, block third-party cookies, either systematically or depending on their source. You can also configure your browser to give you the option of accepting or blocking temporary cookies before they are likely to be saved onto your device.
Configuring cookie management according to your wishes is different for each web browser. Your browser’s help menu explains how to set your cookie management choices.
Further information on personal data protection can be found on the CNIL website.